eDreams

MAX vakantieman besteedden in 2021 aandacht aan boekingsplatform eDreams. Er werden toen problemen gemeld en die zijn er nog.

As per our records, we have not received any contact from DAS for this booking as it is mentioned in the complaint. Once the order was placed, we sent an email to the customer informing them that the booking was being processed and we advised them to wait for the final confirmation, which would be sent shortly after. As a result, we have processed a partial refund for the customer. We have analysed in depth the 40 customer enquiries you have shared with us and all these cases have been solved by our Company, except for 15% of them involving refund requests that have not been approved yet by the airlines. We continue making all the necessary improvements to meet our quality and service standards. Since the beginning of the pandemic, we have focused on defending our travellers’ needs, successfully resolving over 2.5 million flight cancellations for our customers.